Privacy Notice

1. Who we are

EPK Suite is operated by Fraze Media LLC ("we", "us", "our"). We act as the data controller for personal data collected through this website and service.

2. Data we collect

• Account data: name, email address, password (hashed), profile details.
• Content data: media, links, bios, and other information you upload to your EPK.
• Usage data: pages viewed, features used, device/browser information, IP address.
• Support data: messages you send us via email or support channels.
• Payment data: handled by our payment processor (see Sharing below). We do not store card numbers.

3. How we use your data

• To create and manage your account and provide the service.
• To process subscriptions and payments.
• To communicate service updates, security notices, and support responses.
• To detect, prevent, and address fraud, abuse, or technical issues.
• To improve the product through aggregated usage analytics.

Legal bases include performance of contract, our legitimate interests in operating a secure service, your consent (where applicable), and compliance with legal obligations.

4. Sharing

We share personal data only with:

• Paddle.com Market Ltd. — our Merchant of Record for payments, subscription management, tax compliance, and invoicing.
• Hosting and infrastructure providers for storage, database, email delivery, and analytics.
• Professional advisers (legal, accounting) as needed.
• Authorities when required by law.

5. Retention

We retain personal data for as long as your account is active or as needed to provide the service. When no longer needed, data is deleted or anonymized. Billing records are retained as required by applicable tax and accounting law.

6. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, export, or restrict processing of your personal data, and to withdraw consent or object to processing. To exercise these rights, contact us at the address below. You may also lodge a complaint with your local data protection authority.

7. Security

We use appropriate technical and organizational measures to protect personal data, including encryption in transit, access controls, and secure infrastructure.

8. Cookies

We use essential cookies to keep you signed in and first-party analytics cookies to understand how the service is used. You can manage cookies through your browser settings. See our Cookie Policy for details.

9. California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how it is used, to request access to or a copy of that information, to request deletion or correction, and to be free from discrimination for exercising these rights.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We also do not knowingly collect personal information from anyone under 16. We honor Global Privacy Control (GPC) signals as opt-out requests where applicable.

The categories we collect are described in Section 2, our purposes in Section 3, and the service providers we disclose to in Section 4. To exercise a California right, contact us using the details below; you may also use an authorized agent. We will verify your request through your account email and respond within the timelines required by law.

10. Contact

Fraze Media LLC — for privacy questions, contact us through the support channels listed on our website.